Reunited in London - meeting long-time friends Day 5 (Liza)

After I heard the news that I was going to UK, it only took me a few seconds before I contacted my friends based in London.  I was so excited to see two of my closest friends - one is my high school very close friend - Lalaine and my college buddy Liza, both have been in London since their kids were babies. My trip planning was easy because they recommended the attractions I needed to see. This extension of my business trip is already charged to me so I have to scrimp on the spending and as we all know London is one of the most expensive tourist destinations in the world.

Since I already did some touring around the City on my own and with the Sandeman tour, Liza brought me to the places I need to have my photo taken.  The highlights were the changing of the Royal Guards at Buckingham Palace, our Tea time at Harrod's and the rainy photo shoot at the Tower Bridge. She was as excited as I am as we were about to reach Buckingham Palace, we had to find a good spot in order to see the changing of the Royal Guards up close and we were successful.

 

 

After being entertained by the marching guards, we walked around to see Big Ben and Westminster Abbey. I had a good time teasing Liza about fearing that we might get lost and her opting to ask for directions, which I disagreed because I had never done it. I relied upon my map and instincts and thank God I'm always able to find my way.

 

My photos at the Big Ben reflect my happiness as I have a photo in one of the icons of London. Liza and I traveled towards east of London and have caught up with our stories and updates during the long trip. When we reached their place, I was in for a gastronomic surprise prepared by John. I had ginataang alimasag, pakbet and maja blanca for late lunch and early dinner. So busog! I met my godson after more than 15 years I believe and boy was he so handsome and so tall. Liza was saying he is an independent boy and working hard to finish his studies. I'm so proud of you, Nathaniel!

We went back to the city with their little girl - Christine Faith (same age as Candy) and had photo ops at London Bridge or Tower Bridge. It was short lived because it rained hard and we were really wet. Our next stop was at posh Harrod's to have some afternoon tea. This is the only time I remembered to bring out the flat doll that Candy sent me to take pictures with while I was on tour. I had our only picture together with candy's new friend Tin. Heading back to the Victoria station to claim my luggage, it took us longer as it is now rush hour - tubes and stations were so full of people.

My one day with Liza was not enough but both of us had nice stories of God's love, provision and faithfulness in our lives. That is enough for us to be reconnected as we were not only college friends but also sisters in Christ.

My Molson Burton UK Adventure - UK Trip Day 2-4

After travelling for almost 3 hours from London, I finally reached my destination.  The Taxi driver toured me around Burton On Trent before I checked in the hotel. I had an appointment for a tour around the Brewery at 3:00 pm and I was late. I still went to see my contact person and after some interview with the Quality staff about document control, OWD and other issues, I was so excited to go inside and around one of the oldest breweries of Molson. 

As expected, I found the brewery very clean and world-class looking and the people all aware of the rules (i.e. PPE). I took pictures for our own brewery to see as inspiration.  Learning about its history and how it transformed to what it is today, I was amazed.

I ended day 2 with dinner at a fancy restaurant - The Dial. Because this week is going to be a string of drinking sprees,  I had champagne on my first night here.

I was excited and nervous at the same time to meet my counterparts in Europe and Canada.  On breakfast time the next day, I met them one by one.  I felt like I'm in a beauty pageant, they are all equally beautiful and smart people and I found myself fitting in.

Day 3 - Today was a get-to-know-each-other day and we had workshop on influencing.  I am so proud of myself that I conquered my fears and broke down the walls.  I easily made friends that on dinner time and the tour (Yes, I went to another tour with them), it was like we've known each other for a long time. we had dinner at The Dial again.  I was so ashamed to face the waitresses because I forgot to give tip the previous night.  The night was awesome. I enjoyed the chatting and the beer.

Day 4 - It was presentation day.  I knew the content of the material but because I thought that National would report for all Canada, I didn't bother preparing, I was told yesterday and I thought I forgot about it while drinking but it dawned on me that it was happening.

So consider this the swimsuit, formal wear and question and answer portion of the pageant rolled into one. Good thing I didn't speak first or last.  I spoke in the middle and I had ideas on how to enliven the presentation.  When they were talking about how beautiful and gorgeous their countries were, I also felt proud that I am from the beautiful nation called Canada. So I took the opportunity to tell them about how the country is not only beautiful with its natural resources but also with its people.  With the diverse population and culture making up Toronto (I am one of the immigrants who moved to Canada) and also we are all people-oriented, it was but timely to say that Toronto boasts of its people from wide variety of cultures. It really felt like how Pia Wurtzbach of the Ms. Universe fame nailed the QA. hahaha. I was glad it went well. I admit speaking in front of an audience is not my forte but I think I was able to relay the message.

Today was the beer champion day and we had lots of beer to taste and match with food.  We were treated like kings and queens at another fancy restaurant by the river and before we started, we took lots of "selfies" in a picturesque setting.  This was one of my most favorite nights because this is where we really shared and connected.  Those I was seated next to were amazing, we shared and talked about government, religion, places, people (kinds of and Molson people whom we knew) and everything under the sun without qualms. I really felt that I belong to a family. Our pictures show how amazing this night was (and how great our beers are).  I intentionally made the photos look small because I didn't want to share my colleagues faces, I didn't ask their permission.

 

 

 

 

    

My unexpected UK Travel Story Day 1

My first travel on my own this year was just recently when I visited my sister and her family in Mississippi, USA.  I had a good time as a tourist and explored Elvis Presley's Graceland and other attractions nearby.  Last month, I had the opportunity to travel again but this time because of work and it is outside North America -> United Kingdom.  Backtracking two months,  I found out about the Global Meeting through my counterparts in Canada.  My boss was promoted and they thought that while they haven't selected a replacement yet,  I could come and join them,  But of course, I didn't have the nerve to ask my boss because I knew he wanted to go too.  I knew it was impossible but I wished that I will be able to go there and in other European breweries too someday.

On April Fool's morning, I received a call from my boss and asked me a favor, and that is to represent the Toronto Brewery to the Global Meeting.  Of course, I said yes and am very thankful for the unexpected news.  Everything happened so fast, I was very busy at work, have to prepare for the Global Meeting while still attending my Lean Six Sigma course at U of T.  The clincher was when I found out that I had to take my final exams without finishing the remaining lessons and I had to write the test on the day I was flying. So exciting, right?

After I handed in my final exam to my professor, that's when I started to feel relieved and accomplished and the excitement of going to see my global counterparts and long-lost friends started to kick in.  

Day 1 - I arrived very early at Heathrow Airport and managed to explore it to get to where I'm supposed to go - to Heathrow Express, the non-stop train going to Paddington Station which is just across the hotel my friend booked for me.  I was given instructions by my friends from London to find Heathrow Connect - the cheaper version - only 9 sterling pounds compared to 22 in Heathrow Express.  Travel time was only 15 minutes.  There are discounts if you book the tickets early.  This is something to remember when I go back with the family on our next travel goal.  Anyway, when I arrived at the station, I bought the Oyster Card to use for going around the city I did it using an ATM style kiosk, I arrived before 8:00 am on a Sunday and there are few ticket sellers at the counters.

AM - Check-in at Hilton, Attend SCM Service 
I was able to meet my friend at Hilton Edgeware Road and checked-in early.  After dropping off my luggage, I headed to The Shard - the tallest building because that is the landmark nearest to SCM London - My former church family counterpart in UK.  I walked cause they said it was only a block away but then I realized that I've been walking miles and still couldn't find it. The Lord was with me and the weather was great so I didn't mind but then I remember the service starts at 10:00 am.  With God's provision and miracle, I arrived just in time before the Pastor's sermon.  I was so happy to see fellow Filipinos worshipping the Lord.

PM - The London Tube System, Sandeman's Walking Tour and Hillsong London Service
I did some research and I found out about the Sandeman's London Free Walking Tour.  The meeting place was at Covert Garden, this is a market place where there are lots of people - tourists and places to eat.   That's where I bought some lunch - German Hotdog to eat while walking - my schedule was tight and the going around the Tube was "challenging".  

The underground subway stations here are deep. Sometimes, there are more stairs and tunnels to pass before transferring to another line.  I found that walking on the road is cheaper and faster and lots of people and stores to see.  If you are just going from Leicester to Covert Garden - don't use the Tube, This is the shortest distance in the Underground.

Here are some of the busiest or deep stations that I remember and you may want to avoid:
Oxford Circus, King's Cross and Pancras - this is where the 9 3/4 platform of Harry Potter is, Piccadilly Circus, Earl's Court, Embankment, London Bridge, Baker Street and Victoria.  Well, these are the stations that I remembered going to and getting lost in hahaha.

When I reached Covert Garden, it was not that hard to find the free Walking Tour guides because they are wearing red shirts and they wait under RED umbrellas. I was able to eat lunch and register for the tour - again -> just in time.  These are the areas we went to and I found out interesting facts and some history about London:

SANDEMAN's  2.5 HOUR WALKING TOUR COVERED

• Buckingham Palace
• Churchill’s War Cabinet Bunker
• The Houses of Parliament
• St. Martin-in-the-Fields
• Westminster Abbey
• Trafalgar Square
• Nelson's Column
• St. James’s Park
• 10 Downing St.
• Horseguards
• Big Ben

I knew I was doing the walking tour so I wore comfortable shoes but maybe I lack sleep (because of excitement)  and the change of time - London time is 5 hours ahead of EST and got really tired of walking for 2 hours, I doze off at the Tube.  Before I fell asleep,  I counted the stops to go to my hotel and I thought that that was my last stop.  I ended up going to Richmond on the Green line which is the opposite of where I was going and I had to go back and spend another 30 minutes "touring around" the other zones. What an adventure!  

Finally, after arriving in Zone 1, I went straight to Tottenham Court Road station to attend Hillsong London last worship service schedule at Dominion Theatre.  I had a breath-taking experience, the singers are very close and the service is like a concert.  The songs played were new ones but that they also sang old songs.  I loved Hillsong- always does and I was blessed that night.

Going back to my hotel, I decided to explore and find the famous English Fish and Chips and took it to my room to rest my tired feet and eyes.  Day 1 was amazing.  Thank you Lord.

5S - a lean management tool

Now that you know the different types of wastes, one of the ways to eliminate waste is by doing 5S. The first place to start streamlining the value stream is in the work area. 5S is a powerful approach to improve the work area through organization, arrangement and cleanliness. I introduced this to my kids a long time ago and it is timely to do it again now that they will have to do most of the tasks and not only being shown how it is being done.


This weekend was a perfect opportunity to apply this concept to my kid's clothes to eliminate motion and time wastes. When I asked my kids if they still remember the different "s", I only heard them say 2 (Sort and Shine).  Today, I asked them to sort their clothes so we can get rid of the small and unwanted and give to someone else. One of them found this life hacks video and applied the new way of storing the clothes in their drawers - by rolling and showing it like this:

Aloysius being an OCD like me, even arranged his shirts with a pattern - plain to stripes, light colored to dark (see above).  I told them that these steps of arranging is the SET IN ORDER phase of 5S.  Alexus followed suit and arranged his clothes too. He has a different pattern too - drawer for school, for home and for sports.




The following are the 5S:


1. SORT - removing the irrelevant or unwanted things in the area
2. SET IN ORDER - a place for everything and everything in its place
3. SHINE - Sanitize or clean
4. STANDARIZE - Is everything doing things the same way?
5. SUSTAIN - is it only for a time being? or continuous?


As always, it was exciting to teach my kids these concepts because I know they will benefit from it.  But I don't want to give too much information so I stopped at 2 S at this point.  We will have more opportunities in the future.


For now, Mommy is happy with the spring cleaning and our version of 5S.

TIMWOOD P. (Types of Wastes)

The different types of Wastes are:

TRANSPORT

INVENTORY

MOTION

WAITING

OVERPROCESSING

OVERPRODUCTION

DEFECTS

PEOPLE'S TALENTS

This is the continuation of my Lean Six Sigma concepts sharing.  I shared this again with my children and I was so happy when I heard them say "Okay Mom, so when we are going to the basement, we need to bring the stuff or figure out the things we need to bring upstairs to save motion and time.

I also took that chance to tell them that we need to let go of the stuff we don't need like clothes, toys, other supplies because we don't want to stock on inventory. They can now start to plan on the clothes that they will hand down to the younger brother or to give away. Hopefully, my next post will be about that.

SIPOC and other Lean Six Sigma concepts

I am now taking a new course at University of Toronto.  It's called Lean Six Sigma (a continuous improvement methodology) and I'm glad I took it.   Just by looking at the course title, I first had second thoughts about taking it because it's not a common course and the Six Sigma part seemed scary - come to think of it - what are the first five? LOL.


Because I breathed and lived the ISO Management Systems (9001, 14001 and OSHAS) that I helped implement (and get certified), I didn't have problems learning the course because this type of learning are one of my favorites.  The concepts are the same but more which is I really like - I'm craving for more.  Like how I implement these concepts to our household - (yes we have 5S and other checklists, work instructions, KPIs, audit, etc. LOL), I am now excited to share to my children the Lean Six Sigma tools I'm learning.


WHAT IS LEAN SIX SIGMA?
As our first assignment, we were asked to come up with an elevated speech about Lean Six Sigma.  Here is what I submitted:


Any organization (or family like ours haha) will benefit the Lean Six Sigma methodology because of the following:

•A Lean Six Sigma effort starts with understanding "value" through the eyes of the customer (or my children and myself). Anything that does not add value is waste. And variation from the target or ideal state is a potential source of added cost.  Lean Six Sigma efforts tackle both waste and variation with a focus on our customers and their needs.

•With this philosophy,  costs are reduced, productivity is raised and customer satisfaction is enhanced.

•Six Sigma leads to improvements in efficiency by ensuring we are “doing things right.”

•Lean focuses on doing the right things by eliminating waste.  Six Sigma helps us do things right by reducing variation. Together, Lean and Six Sigma become a powerful business improvement continuum focused on ensuring that the right things are done right.

"We will be successful in this endeavor of exceeding the customer expectations if we imbibe the methodology, speak the same language  and continuously improve on our processes.  The culture of excellence will produce positive outcomes."  

SIPOC - this is similar to the Input - Process - Output (IPO) concept I learned in my Computer Science degree but this included the Supplier and Customer.  The idea is to map out the relevant steps in producing a product or service.  They can be broken down to ideally 6-7 major processes. and each one can be a sub-process in itself.  Of course, I wouldn't let that day I learned SIPOC pass without asking my children to create one.  The picture above is my 7-yr old son's SIPOC on how to bake a cake. Look at the last customer of the cake - You (meaning me - the mom).


PROCESS FLOW MAPS - SWIMLANE (Handoffs) - the identified process blocks in SIPOC are now mapped out based on the  Responsible person/role/machine.  The handoffs are indicated with arrows when the process moves from one lane to another.


WISHFUL THINKING - DUTERTE -> LEAN?
Because the Lean Six Sigma is really about value, doing things right and giving what customers need, anything else that does not satisfy these is waste.  I will have another post the different types of wastes but I want to mention here that something led me into thinking about Lean Six Sigma and the Philippine Government.  While I am studying all these concepts, I am wishing that there is a leader or "presidentiable" who would have this vision or plan to implement this in the government.  Imagine all the different types of SIPOCs, VOCs, Process Mapping,  WASTES and Variation that the current scenario possess.  I hope that happens that the new President who is serious in cleaning up the "system" would implement this.  I am willing to provide my service as a concerned Filipino at heart and a very eager Lean Six Sigma practitioner.  Is Duterte up to this kind of implementation after cleaning up crime, drug syndicates and other NON-VALUE elements in my beloved country? 


LEAN, QUALITY, EXCELLENCE - "musts" not only for change but for development and continuous improvement to soar high.  It can be done, nothing is impossible with God.

Modern ways of flying

It's been 7 years since I last flew. That's when we migrated here and a year before that I had the business trips and flew on my own while pregnant with Alexus. I remember it was the time that American Airlines had a bug or glitch in their system and my flights in different states were affected. I also remember using kiosks for checking in back then.  Today, I'm flying on my own again, hopefully the next ones would be business trips going around Canada and around the world. :)  Gone are the days of long queues. Well there are still lines but there are more people using the kiosks. I was nervous to try it first,  I probably looked like a kid looking at a new toy. But like all new things that need to be conquered and explored, I did it. A few swish and touch on the screen and voila, I printed my boarding pass and secured an aisle seat.  The passport is the key, as you would have to scan it for the machine to capture the information from the barcode - cool! Well only the Millenials would say, that's so easy, that's not a big deal! Not for a near fifties woman like me hahaha.

Since I am also going to the U.S., I had to go thru the security process of scrutinizing docs, luggage and all.  In that lane going to the U.S., you will have to pass by kiosks again for another pass - security pass where passport will be scanned again, you will have a picture taken and probably have finger printing, I didn't do that because my passport was Canadian but to me the little kiosks looked cool again! I was even able to choose the picture to print in the pass unlike the picture taken by those border immigration officers whenever we go to New York.  My wish is for a miracle that the Philippine government will replace the lag lag bala gang with these kiosks.



The security scan was the thing I didn't like best, you have to remove jewelries, that I didn't have anyway, remove shoes and waited like a decade for the bags to come out. I was hoping they will not let me bring out the Knorr cubes and Sinigang mix with bayabas that I brought for my sister. Pinoy pasalubong siyempre hahaha. Anyway, the Pearson airport is a modern airport and the waiting area at the gates are cozy like a lounge. Before I forget they also have free Wifi that's why I am able to post this in my blog while waiting to board. Wala lang, I just want to compare the ease and comfort that I experience today with my past life at NAIA and other Asian airports. I could be mistaken as it's been ages since I boarded on an airplane and I'm sure that the airports I've been to have improved a lot too. Just killing time here. Here's the lounge with free use of wifi and iPads in comfortable and cozy chairs.